Library 2.0 to me is another stepping stone in how we deliver (and participate) in the library services we offer. We started as a four-walled building with nothing but print collections, moved into online resources and reference information, and now we have “IM your librarian.” Wow - real-live, real-time help from a librarian! This real-time aspect of what we do in the world we live in today merely scratches the surface of what we may see tomorrow. How far are we from face-to-face chats on the computer via video feeds? How cool to not only IM your librarian, but see her smiling face too – from the comfort of your own home?
To continue to be a leader in delivering quality services and information to our customers, libraries must stay on the cutting edge of technology as it evolves. We can’t be afraid to try something new just because we aren’t sure it will work or not – because guess what? The library in the neighboring city may already be doing it – and taking our customers. We have to be open to new discoveries, learn what our customers want and be ready to deliver it to them. We must forge on and continue to turn libraries into something more than a place to find information and wait for the masses to come to us – we have to become a participant in today’s world – in their world.
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